Simple & Transparent

How It Works

Booking with Havana is effortless. Here's exactly what happens from browsing to your event day.

Browse & build your quote

Explore the catalog, pick your event date, and add items and quantities to your quote. Mix curated collections or build from scratch.

Submit your request

Tell us your event details — date, venue, guest count, delivery or will-call. No card and no deposit needed — just send your request.

We confirm availability & price

Havana reviews your request and confirms availability and your final price, including delivery by ZIP, setup and tax.

Confirm & pay

On confirmation, you agree to the rental policies and pay the balance in cash on delivery or pickup. An optional damage waiver is available.

Delivery, setup & your event

We deliver and set up within your scheduled window (or you pick up will-call items). Then simply enjoy your celebration.

Pickup & return

We collect everything after the event — just have the items ready for pickup. That's it.

Good to know

Policies & delivery

Payment

  • A request is not a reservation — dates are held only once confirmed.
  • Full payment is due in cash on delivery or pickup.
  • Optional damage waiver: 12% of rental (covers accidental damage only).

Cancellations

  • 60+ days before: 50% refund or full credit (12 mo).
  • 30–59 days: 25% refund or 50% credit.
  • Under 30 days: no refund or credit.
  • Delivery & damage waiver are non-refundable once incurred.

Delivery & setup

  • Quoted by ZIP / distance at confirmation.
  • Will-call pickup available for select items.
  • Clear, safe access required; surcharges for stairs/long carries.

Care & returns

  • You're responsible for items until collected.
  • Lost or damaged items billed at replacement cost.
  • Linens returned dry & food-free to avoid replacement charges.

Full rental terms are provided with your agreement at confirmation.

Questions

Frequently asked

How do I book?

Browse the catalog, pick your event date to see what's available, and reserve online in minutes. We confirm availability and your final price, then deliver.

How do I pay?

Cash on delivery or pickup. There's no online card payment and no deposit required to reserve.

Do you require a deposit?

No — reserving online holds your request; you pay your full balance in cash when we deliver or you pick up.

What areas do you deliver to?

Ontario and the greater Inland Empire — including Rancho Cucamonga, Fontana, Riverside, San Bernardino, and Corona — plus parts of Southern California. Delivery is quoted by ZIP/distance at confirmation; will-call pickup is available for select items.

What do you rent?

Tables, chairs, linens & tabletop, decor & specialty pieces, and tents/canopies/staging for weddings, quinceañeras, and private/corporate events.

How far in advance should I reserve?

As early as possible for peak weekends — popular items and dates fill quickly. Reserve online and we'll confirm availability for your date.

Can you deliver and set up?

Yes — we deliver and set up across our service area; details and any access notes are confirmed with your order.

What if I need to change my order?

Contact us before your event and we'll adjust availability and your final price where we can.

Have your date?

Reserve online in minutes — we confirm availability and you pay cash on delivery. No deposit.

Reserve your date